Siznam's Best Quality Assurance Services Propel Client's Growth and Efficiency
One of our customers is a cloud-based auto repair shop management software that helps businesses streamline their operations, save time and money, and improve customer service. It offers a wide range of features, including invoicing, estimates, inventory management, appointment scheduling, customer relationship management (CRM), reporting, QuickBooks integration, VIN/plate lookup, and a parts marketplace.
Being a substantial and intricate software company, it encountered numerous challenges due to the lack of software quality assurance of the SaaS Software. Their clients experienced a subpar user experience, often facing frustrating bugs and functionality issues that led to dissatisfaction. As a result, customer retention suffered, and acquiring new clients became increasingly difficult as negative word-of-mouth and a damaged reputation spread. The absence of quality assurance also led to a surge in support and maintenance costs as the development team grappled with a continuous influx of customer complaints and bug fixes, straining the company’s resources and increasing operational costs.
Siznam proposed a groundbreaking solution by providing the expert QA team which orchestrated a comprehensive manual testing process, collaborating closely with respective client to identify and rectify potential bugs and functionality issues. This approach significantly improved the user experience, bolstering customer satisfaction. Furthermore, Siznam introduced efficient sprint planning and test case writing methodologies, optimising the development process and providing clear testing roadmaps. Device compatibility testing ensured the software performed seamlessly across various platforms, instilling confidence in auto repair shop owners. Siznam’s transparent reporting of weekly and monthly manual testing statistics allowed data-driven decisions. As the software stabilised, Siznam implemented cutting-edge automation tools, reducing testing cycles, and ensuring a reliable product experience. This strategic move maximised their ROI, freeing up resources for core business initiatives and solidifying their position in the SaaS market.